CONTACT

If you have any questions about a specific product or would like information about your order, please submit your enquiry to alison@gracedesign.ca and I will get back with you within 72 hours. 

Please read through the FAQ before emailing 

I haven't received my welcome coupon code.
Please make sure there are no typos in the email address you have entered then please also check your spam folder for the welcome email. Please try re-joining by following the top bar on the homepage of the site. If none of those work, please email me and I will enter it for you manually. 

When will my order ship?
Each order is handmade to order and generally takes one week for production and processing but can take up to two weeks.  If you need your order by a specific date, please email me and then also include it in your comments at checkout and I will do my best to accommodate. 

Can I return/exchange my purchase?
Each item is handmade to order and we do not accept returns. In certain circumstances, if an exception is made, please note that you will have to pay return shipping (ranging from $20 up to $45 USD if coming from the USA) plus the cost to ship a replacement to you. As all items are handmade, we also charge a 15% re-stocking fee on certain items. For these reasons, we strongly urge you to check all of the measurements carefully and read through the item's description so that you can make an informed purchase. For defective items, please email me and we can work out a solution.